If you believe that the problem will require a ECO to login to your server via shell (telnet/ssh/RDP access), enter this data. Before we can login to your server we will require you to agree with ECO's Server Permission Policy. This will give us permission to login to your server and perform repairs. Issue Resolution Time is normally less for cases where customer permitted Support to access the server.
Note:
For security reasons we strongly advise that you change your passwords when submitting them to our support team. After the problem is resolved, you can then reinstate your regular passwords. Odin Technical Staff does not retain your login information.
Alternatively, on Linux servers, you can avoid disclosing passwords by installing our public SSH keys (RSA, DSA) into list of authorized keys. Keys may be removed after conclusion of support incident.